INFORMATION SECURITY POLICY

At RG Internet Advertising and Information Technologies Limited Company, meeting legal requirements, providing services in accordance with the needs and expectations of our customers, suppliers, and third-party stakeholders, and ensuring access to quality, fast, and secure services are of paramount importance. To protect information belonging to itself, its customers, and third-party stakeholders, the company has established an Information Security Management System (ISMS) in accordance with the ISO/IEC 27001:2022 standard.

The purpose of the ISMS is to ensure the protection of information in terms of confidentiality, integrity, and accessibility; to take precautions against intentional or accidental threats from inside and/or outside; and to ensure that activities are carried out effectively, accurately, quickly, and securely. Information security is a corporate responsibility and is aligned with our company goals. Necessary roles have been defined, responsibilities determined, and relevant individuals assigned to ensure the healthy operation of processes. These responsibilities include: This includes all our units using information technology infrastructure, third-party users accessing information systems, and suppliers providing technical support. The establishment of the ISMS aims to identify and assess potential risks in all areas within its scope, reduce them to an acceptable level through standard-compliant controls, and maintain the ISMS continuously within the organization through a risk assessment procedure. We are committed to the continuous improvement of processes.

 

QUALITY POLICY

As a company, in the areas within our field of activity, meeting legal requirements, providing services that meet the needs and expectations of our customers, suppliers, and third-party stakeholders, ensuring access to services in a high-quality, fast, and secure manner, and maintaining customer satisfaction are of paramount importance. The Quality Management System is a corporate responsibility and is aligned with our company goals. Our primary objectives in the products and services we provide are to maintain customer satisfaction at the highest level, increase effectiveness and efficiency, manage resources efficiently, effectively evaluate customer feedback, and ensure continuous improvement. Necessary roles have been defined, responsibilities determined, and relevant individuals assigned to ensure the healthy operation of the quality management system processes.

 

PERSONAL DATA PROTECTION POLICY

The purpose of this policy is to explain and inform all relevant parties about the personal data processing activities and systems for the protection of personal data carried out by the Company in accordance with the law. The personal data of all our stakeholders, including our customers, potential customers, employees, candidates, company officials, visitors, and employees, officials, and third parties of the institutions we cooperate with, are processed and protected in accordance with the Personal Data Protection Law. The Company undertakes to meet legal requirements and to continuously improve by managing the related risks of personal data.

 

CUSTOMER SATISFACTION POLICY

The Company operates a system where customers can easily communicate their requests and dissatisfactions, and these are evaluated objectively, fairly, carefully, and confidentially. Necessary improvements are made to prevent the recurrence of the same dissatisfaction, and transparency is the basis of customer relations.

Our customer satisfaction principles:

● We first and foremost consider our customers to be "right" and examine the reason for their complaints from this perspective.

● We investigate every issue brought to our attention, giving us opportunities to improve ourselves.

● We adopt an approach that aligns with our customers' expectations for quality service.

● We establish strong, accurate, clear, and sustainable customer relationships following the delivery of our products and services.

 

COMPLAINTS POLICY

No fees are charged for evaluating customer complaints, and no profit is made from this process. Objectivity is maintained throughout the resolution process.

● The complaint procedure is clear and accessible to customers.

● Complaints are evaluated impartially and fairly.

● Integrity is ensured in uncovering the facts related to the issue, and all parties are considered.

● Complaining customer information is confidential; it is only shared when necessary for resolution.